FAQ'S
Where are you located?

We are located in Leyton, London. This is also where you would pick up your collection.
How long in advance should I place my order?

Ideally we would like to have 2-4 weeks notice for all orders and 1-3 months to book a wedding cake, though we understand this is not always feasible. On occasion last minute orders are able to be accommodated, so please do ask.
Do you require any payment when we place an order?

Yes! To allow us to buy the resources needed for the cake we require a non-refundable 50% deposit on all orders over £300. Once your deposit is received your order is secure and the remaining payment is required two week prior to your event. Alternatively you can pay the full invoice when processing your order and all orders under £300 require full payment at the time of ordering.
Can I get a quote for a custom cake?

All of our cakes are custom and priced individually depending on the customers specification. You can see our guide pricing on this page.
Do you deliver?

We do! There is a charge dependent on your delivery location. We deliver to most areas within M25 and selected locations outside of the M25 upon request & availability. Alternatively, collection is available from our HQ in Leyton.
Am I able to try your cakes before ordering?

Cake samples can be mailed to you for you to try in the comfort of your home which are priced at £25. We post them out throughout the year and they're available from our online shop. The flavours included in each tasting box are baker's choice and contain our most popular flavours.
Do you offer gluten free and other dietary options?

Unfortunately at the moment we don't offer gluten free, vegan and other dietary cakes.
Can you do a custom flavour?

We love to experiment on new flavours so we're happy to take flavour requests.
I've seen a cake design I want, can you duplicate it?

At Dee's Basement we don't copy other artists designs, but you may send us pictures to use as inspiration.
My question hasn't been answered. How do I get in touch?

If you have any other questions contact us at hello@deesbasement.com